Data Analytics and Insights Team Lead – CX

🕒 July 29

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

📉 Data Analyst

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Who Gives A Crap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🛍️ eCommerce

🌍 Social Impact

🤲 Charity

💰 $41.5M Series A on 2021-09

eCommerce • Social Impact • Charity

Who Gives A Crap is a socially responsible company that donates 50% of its profits to clean water and sanitation non-profits around the globe, helping those in need gain access to these essential services. The company specializes in eco-friendly products, primarily focusing on toilet paper made from bamboo, alongside other sustainable household items such as tissues and kitchen roll. Known for its environmental impact, Who Gives A Crap aims to reduce deforestation while also maintaining a strong commitment to social impact and charitable causes.

📋 Description

• Transform raw customer data and feedback into actionable insights for the Customer Experience team • Enable CX teams to access effective data for strategic decision-making • Shape the Customer Voice Program and define strategic data goals and measurable targets • Manage intake for new data requests • Build frameworks supporting accurate and reliable team scorecards • Evaluate and integrate AI and other technology tools into reporting frameworks • Collaborate with CX Leads on change-management success metrics and business reporting • Establish governance processes and structured libraries for searchable, secure insights • Coach others and influence cross-functional stakeholders • Drive data integrity, operational excellence, customer delight, and business growth

🎯 Requirements

• Strong data analysis tools and techniques • Ability to build dashboards and explain insights to non-technical stakeholders • Ability to translate complex datasets into compelling narratives • People coaching and leadership ability • Project management and organizational skills • Experience building reliable data frameworks and compliance guardrails • Data governance and documentation skills • Ability to manage competing priorities • Ability to align stakeholders around a shared roadmap • Commitment to data integrity and continuous improvement

🏖️ Benefits

• Meaningful support towards healthcare for the team around the world • Generous paid leave • Tailored learning and development opportunities • Free toilet paper • Competitive, market-informed salaries • Work at a certified B Corp focused on social and environmental impact