Customer Support Representative – MEI/PJ Contractor

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whoosh, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

💰 $10.3M Series A on 2024-06

Logistics • Consulting • Food & Beverage

Whoosh, Inc. is a company that offers scooter-sharing services through their app, allowing users to easily locate and rent electric scooters in urban areas. The app provides features such as viewing available scooters on a map, checking battery levels, and reserving scooters for rides. Users can rent multiple scooters on one account, and the app indicates nearby parking areas for convenient rental drop-off. Whoosh is focused on urban transportation solutions and operates in cities across Latin America, including Chile and Brazil.

📋 Description

• Guide and advise users through multiple channels, providing personalized and effective solutions. • Quickly identify issues and guide users toward prompt resolutions. • Maintain detailed records of all customer interactions and follow-up actions taken. • Collaborate with other departments across the organization to provide solutions. • Continuously identify opportunities to improve customer service processes and provide feedback to management.

🎯 Requirements

• Strong verbal and written communication skills. • Intermediate English proficiency. • Customer service mindset. • Strong problem-solving skills. • Ability to multitask and prioritize effectively. • Familiarity with customer service software and tools (Zendesk, Jira, Slack, etc.). • Own laptop or computer. • Stable internet connection with a minimum speed of 25 Mbps. • Passion for helping others and approaching challenges with a positive attitude.

🏖️ Benefits

• Remote work. • Collaborative team focused on creating a positive impact for users. • Professional development and support for personal growth. • Flexibility to work remotely in a productive environment. • Competitive compensation. • MEI/PJ contractor arrangement.