Customer Support Representative – MEI/PJ

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Whoosh, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

🛍️ eCommerce

💰 $10.3M Series A on 2024-06

Transport • eCommerce

Whoosh, Inc. is a company that offers scooter-sharing services through their app, allowing users to easily locate and rent electric scooters in urban areas. The app provides features such as viewing available scooters on a map, checking battery levels, and reserving scooters for rides. Users can rent multiple scooters on one account, and the app indicates nearby parking areas for convenient rental drop-off. Whoosh is focused on urban transportation solutions and operates in cities across Latin America, including Chile and Brazil.

📋 Description

• Guide and advise users across multiple channels, providing personalized and effective solutions. • Quickly identify issues and guide users toward timely resolutions. • Maintain detailed records of all customer interactions and follow-up actions taken. • Collaborate with other departments across the organization to deliver solutions. • Continuously identify opportunities to improve customer support processes and provide feedback to management.

🎯 Requirements

• Strong verbal and written communication skills. • Intermediate English. • Customer-service mindset. • Solid problem-solving skills. • Ability to multitask and prioritize effectively. • Familiarity with customer support software and tools (Zendesk, Jira, Slack, etc.). • Own laptop/computer. • Stable internet connection with a minimum speed of 25 Mbps. • Passion for helping others and tackling challenges with a positive attitude.

🏖️ Benefits

• Remote work. • Collaborative team focused on delivering positive outcomes for users. • Professional development and support for personal growth. • Flexibility to work remotely in a productive environment. • Competitive compensation. • Hiring model: MEI / PJ.