Enterprise Account Manager

🕒 May 4

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WideOrbit

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

📱 Media

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2015-10

Media • SaaS • Enterprise

WideOrbit is a company that provides software solutions for media companies to maximize their business operations. Their platform streamlines the entire media transaction process, from sales to payments, and handles digital ads, broadcast TV, radio, and programmatic TV buying. WideOrbit offers various products aimed at increasing revenue, managing ad inventory, and optimizing audience value for broadcasters. Their technology supports media operations and integrates tools to consolidate media buying and selling efforts, leverage data insights, and enhance revenue through strategic integrations. Widely used by US local TV broadcasters, WideOrbit helps manage substantial ad revenue across multiple channels and platforms.

📋 Description

• Grow and strengthen relationships with some of our largest global customers in the TV and Audio space. • Partner with the WideOrbit Sales team to manage key accounts, building strategic relationships and identifying customer and industry challenges. • Collaborate with internal teams to deliver solutions and drive account growth, with potential opportunities to manage select U.S.-based customers. • Maintain a deep understanding of your book of business, including customers’ goals, priorities, and how WideOrbit solutions support their success. • Monitor customer health metrics (e.g., CSAT, NPS, NRR) and proactively address risks to drive satisfaction and retention. • Collaborate cross-functionally with sales, product, and support teams, acting as the voice of the customer to inform product and service improvements. • Plan and lead quarterly and annual business reviews with executive stakeholders to assess performance and align on strategic objectives. • Develop and execute tailored account plans aligned to customer goals and WideOrbit revenue targets. • Identify, advocate for, and drive expansion opportunities based on evolving customer needs and growth initiatives. • Partner with sales to achieve quarterly and annual upsell, cross-sell, and renewal revenue targets.

🎯 Requirements

• 5+ years of media industry experience, particularly within Canadian audio and TV markets • 5+ years of experience in customer success, account management, or a customer partnership role • Well-developed knowledge of WideOrbit products and services • Proven experience building and maintaining deep relationships with clients, stakeholders, and cross-functional client teams • Experience engaging and influencing executive-level customers (preferred) • Excellent written and verbal communication skills, with the ability to be clear, concise, and persuasive • Trusted problem-solving skills, with the ability to work independently and engage internal resources as needed • Project management experience, including managing multiple initiatives and stakeholders simultaneously • Highly organized with strong attention to detail and the ability to balance competing priorities in a fast-paced environment while meeting tight deadlines • Willingness to travel up to 25% for customer meetings domestically and globally • French language skills a plus

🏖️ Benefits

• A competitive salary • Health insurance • A great vacation package • Work/life balance • Plenty of opportunities to grow!