AI Enablement Specialist

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Wildix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.

📋 Description

• Configure, maintain, and optimize AI bots, AI assistants, and conversational workflows. • Integrate AI systems with CRM platforms, telephony systems, and internal tools. • Support the rollout of AI automation initiatives across multiple departments. • Monitor AI assistant performance and continuously improve outputs and workflows. • Collaborate with business stakeholders to identify automation opportunities. • Assist teams in adopting AI-enabled operational processes. • Document workflows, configurations, and best practices. • Troubleshoot AI workflow issues and coordinate with technical teams when needed. • Help expand automation coverage and reduce repetitive manual activities. • Contribute to operational efficiency and cost reduction initiatives.

🎯 Requirements

• 3+ years of experience in automation, AI operations, systems integration, or technical enablement roles. • Hands-on experience configuring workflow automation tools or AI assistants. • Understanding of CRM systems, collaboration platforms, APIs, and integrations. • Strong problem-solving and analytical skills. • Ability to work cross-functionally with both technical and non-technical stakeholders. • Strong organizational skills and attention to detail. • Proactive mindset with strong ownership and accountability. • Comfortable working in a fast-paced technology environment. • Bonus Points If You have experience with conversational AI platforms or LLM-based assistants. • You have experience in SaaS, Telecommunications, or Customer Support environments. • You are passionate about AI-driven operational transformation. • You have scripting or low-code/no-code automation experience. • You have worked with Salesforce or telephony integrations.

🏖️ Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. • Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. • Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game. • Well-being Support – We offer access to psychology sessions to support your mental and emotional health.