Technical Support Engineer

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Wildix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.

📋 Description

• Promptly attend to customer inquiries, prioritizing their needs and ensuring a satisfying experience • Provide accurate and timely information, positioning yourself as a trusted source of expertise for our customers • Collaborate seamlessly with cross-functional teams, ensuring that customer concerns are addressed effectively • You’ll respond to support queries by phone, email, chat, ticketing system • Offer valuable advice on product usage to ensure customers make the most of our product • Identify, analyze, and troubleshoot technical issues, delivering timely assistance • Use Salesforce Service Cloud and JIRA to manage tickets • Work on integrations between Wildix and 3rd party products • Train partner engineers on the correct use of products • Occasionally, you'll travel within Italy

🎯 Requirements

• A minimum of 3 years of proven experience in a customer care or support role in the telecommunications industry • Strong communication and interpersonal skills, ensuring smooth interactions with both customers and team members • Excellent problem-solving showing your attention to detail in addressing customer issues • You are a fast learner who is open to acquiring new knowledge and skills • The ability to work effectively both independently and as part of a team • Native Italian speaker, good English spoken and written communication • Good knowledge of VoIP • Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS) • Familiarity with AI tools

🏖️ Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. • Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. • Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.