Wildix
201 - 500 employees
Founded 2005
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
Telecommunications • SaaS • Enterprise
Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.
Voice Operations Specialist
🕒 June 25
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Wildix
201 - 500 employees
Founded 2005
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
Telecommunications • SaaS • Enterprise
Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.
📋 Description
• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy • Work with carrier portals and internal systems to manage porting requests and ensure data integrity • Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements • Take ownership of the end-to-end porting process and proactively resolve issues that may arise • Provide timely status updates and respond to partner inquiries in a professional and efficient manner • Identify and escalate recurring issues with carriers to ensure prompt resolution • Collaborate with cross-functional teams to resolve complex customer cases • Maintain and update documentation related to porting processes and best practices
🎯 Requirements
• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications • Experience using Salesforce CRM or similar tools • Strong communication and interpersonal skills • Excellent attention to detail and problem-solving abilities • Ability to prioritize tasks and work in a fast-paced environment • Ability to work both independently and as part of a team • Fluent English (written and spoken)
🏖️ Benefits
• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. • Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. • Career Growth & Development – Access to programs and events to keep you at the top of your game. • Well-being Support – We offer access to psychology sessions to support your mental and emotional health
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