Voice Operations Specialist

🕒 July 16

🇺🇦 Ukraine – Remote

⏳ Contract/Temporary

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Wildix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.

📋 Description

• Prepare and submit high volumes of porting orders and DID requests to carriers accurately • Use carrier portals and internal systems to manage porting requests and maintain data integrity • Review and validate Letters of Authorisation and invoices for carrier compliance • Own the end-to-end number porting process and proactively resolve issues • Provide timely status updates and respond to partner inquiries • Identify and escalate recurring carrier issues • Collaborate with cross-functional teams on complex customer cases • Maintain and update porting process and best-practice documentation • Coordinate porting order submission, issue escalation, and stakeholder communication • Serve as the central coordination point and subject matter expert for number porting

🎯 Requirements

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications • Experience using Salesforce CRM or similar tools • Strong communication and interpersonal skills • Excellent attention to detail and problem-solving abilities • Ability to prioritize tasks and work in a fast-paced environment • Ability to work independently and as part of a team • Fluent English, written and spoken • Troubleshooting and technical skills preferred as a bonus • Experience with DID porting and number ordering processes preferred as a bonus

🏖️ Benefits

• Generous time off • Best-in-class technology and equipment, including Mac devices • Career growth and development programs and events • Access to psychology sessions for mental and emotional well-being support • Additional country-specific benefits available through the recruiter • Supportive, high-performing team environment • International, diverse, and inclusive workplace • Opportunities to contribute to global communication and AI-powered collaboration products • Employment with a profitable and stable company