Customer Success Manager

🔥 11 minutes ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 $77.4k - $111.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Establish strong relationships with assigned customers • Partner with cross functional teams to maximize customer value • Consult with clients to define goals and key metrics • Collaboratively work with sales to achieve revenue targets • Monitor customer health metrics and conduct analysis • Identify growth and upsell opportunities during check-ins • Leverage technology and data to increase efficiencies

🎯 Requirements

• 3+ years’ experience as a Customer Success or Sales Account Manager • Excellent written, verbal and presentation skills with attention to detail • Strong organizational skills with project management experience • Capable of building trust and strong client relationships • Strong analytical skills with problem-solving attitude • CRM experience (Salesforce.com) + CSM platform experience (Gainsight) • Ability to travel – up to 25%

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities • Meeting-free Friday afternoons • Employee programming for community and growth