Partner Success Representative

🔥 13 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $49.8k - $66.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Serve as a responsive, knowledgeable point of contact for partners • Build familiarity with partner network and contribute to team culture of proactive, high-quality support • Handle inbound support with professionalism and efficiency • Identify trends and opportunities across interactions and share insights with the broader team • Collaborate cross-functionally with Sales, Operations, Marketing, and Product to advocate for partners

🎯 Requirements

• 2+ years in account management, customer success, business development, or a consultative client-facing role • Proven ability to manage a portfolio of relationships and balance reactive support with proactive engagement • Strong written and verbal communication • Comfortable working with technology platforms and willing to learn new tools quickly • Track record of solving problems in the moment while keeping the bigger picture in view • Preferred: Experience in learning & development, coaching, consulting, or organizational development industries • Familiarity with SaaS or subscription-based business models • Four-year college degree or equivalent experience

🏖️ Benefits

• Meeting-free Friday afternoons allowing more time for heads down work and professional development • Robust body of employee programming facilitating a wide range of opportunities to foster community, learn, and grow • Commitment to fair, transparent pay