ServiceNow Architect

🕒 March 31

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Windward Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

📋 Description

• Design, architecture, development, and implementation of new applications on the ServiceNow platform • Hands on experience with multiple implementations of the core suite of ServiceNow applications (Incident, Problem, Change, Service Catalog, Service Request) • Designing and implementing multiple integrations to 3rd party systems • Support Pre-Sales activities and calls with potential customers • Collection of requirements and defining approaches and technical solutions • Development of levels of effort and staffing recommendations for projects • Documenting solutions and project approaches in rough order of Magnitude (ROM) and Statements of work (SOW) • Leverage both proven and innovative technology approaches to solve challenging business problems • Provide technical assessments, written documentation and technical expertise • Design and enhance reporting solutions within ServiceNow together with supporting tooling configurations and/or functional specifications • Communicate with the customer in technical/non-technical terms and provide suitable solutions • Provide product and solutions demonstrations and workshops • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades • Advise on options, risk and impacts on business processes and technical architecture • Work with ServiceNow and Technology Vendors to provide direction and assistance to the ServiceNow Practice

🎯 Requirements

• BA/BS degree or equivalent work-related experience • 5+ years of experience as a key technical resource for large scale ITSM solutions in client environments • At least 3 years should be as ServiceNow Architect or ServiceNow Solution Consultant • Proven successful oversight of several ServiceNow implementations • Ability to meet the expectations and requirements of the internal customers and senior management • Excellent verbal and written communications skills • Ability to provide technical leadership and professional guidance to managers, team, and vendors • Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow • Experience with Java Scripting, DHTML, CSS, AJAX, XML, HTTP, Database technologies such as JDBC, SQL • ServiceNow Certified Implementation Specialist Certification • ServiceNow Certified Application Developer Certification • ServiceNow Certified System Administrator Certification

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance