ServiceNow Business Analyst – ITSM, ITOM

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Windward Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

📋 Description

• Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows. • Support documentation of functional and non-functional requirements for ServiceNow implementations. • Translate business needs into clear, actionable user stories and acceptance criteria. • Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation. • Analyze and document existing applications to be transitioned into custom ServiceNow applications. • Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework. • Define and execute test cases; coordinate user acceptance testing and issue resolution. • Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs. • Ensure delivered solutions meet defined requirements and quality standards. • Contribute to process documentation, training materials, and continuous improvement initiatives. • Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments. • Provide project updates, status reports, and documentation for decision-making and governance. • Conduct training sessions and create user guides as needed.

🎯 Requirements

• Active DoD Secret Clearance • Alignment with DoD 8570/8140 baseline requirements (CompTIA Security+ CE or equivalent) • 3-5 years of business analysis experience, with 1+ year focused on ServiceNow implementations. • Bachelor’s degree or better in Information Systems, Business Administration, Computer Science, or related field. • Project management and/or business process experience in a business context. • Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment. • Familiarity with Agile, Waterfall, and Hybrid development methodologies • Strong analytical and problem-solving skills with attention to detail. • Excellent communication, facilitation, and stakeholder management skills. • ServiceNow Certified System Administrator

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance