Homeowners Claims Manager

Job not on LinkedIn

October 24

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Windward Risk Managers

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B2B • Finance

Windward Risk Managers is a company that provides home insurance management services by partnering with insurance carriers and independent agents to offer homeowners, condominium, renters, DP3, and landlord insurance products. They coordinate claims services, inspections, and customer support while providing resources such as blogs, guides, and tools to help policyholders and agents. Windward emphasizes strong carrier relationships, fast claims response, and a high-quality customer experience.

201 - 500 employees

🤝 B2B

💸 Finance

📋 Description

• Develop, manage and direct the California Homeowners property claims program, including independent adjusting firms and service vendors. • Provide technical guidance on coverage analysis, investigations, liability determinations, loss estimating, and settlement negotiations. • Ensure timely and fair resolution of claims in accordance with policy terms and California Fair Claims Settlement Practices Regulations. • Work in conjunction with the Claims Litigation department in the management of disputed and litigated claims. • Monitor and enforce compliance with statutory requirements, including excess & surplus lines homeowners claims handling standards. • Maintain up-to-date knowledge of California claims statutes, timelines and reporting obligations. • Partner with Legal and Compliance teams to respond to external inquiries, escalations, or audits. • Develop and refine claims handling processes, performance metrics, and quality assurance programs. • Oversee use of independent adjusters, contractors, appraisers, and other vendors to ensure cost-effective, high-quality service. • Leverage claims technology, data, and analytics to drive efficiency, identify trends, and improve customer outcomes. • Recruit, coach, and mentor internal or vendor staff, fostering a high-performance, customer-centric culture.

🎯 Requirements

• Minimum 7+ years of property claims experience, with at least 3 years in a leadership or management role. • Knowledge and experience with CA Homeowners Litigation. • Strong expertise in California homeowners claims handling and deep familiarity with the state’s statutory requirements. • Experience with catastrophe claims (wildfire, wind, water) highly desirable. • Proven ability to manage teams / vendors, resolve complex claims, and deliver outstanding policyholder service. • Excellent communication, negotiation, and decision-making skills. • Proficiency in claims management systems and data analysis tools. • Bachelor’s degree preferred.