Customer Operations Lead – Onboarding & Activation

🔥 5 minutes ago

🇭🇰 Hong Kong – Remote

💵 $7k - $9.5k / month

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 62 days.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the entire post-sale customer journey from deal close through month 12 and beyond, including onboarding, activation and retention • Own and accelerate the onboarding pipeline from signed deal to fully live • Define healthy-start criteria, monitor early-life customer health and intervene with at-risk accounts • Define, measure and analyze retention and churn by logo versus revenue, lifecycle stage, role, segment, acquisition channel and team • Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative data and raw data • Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact • Build dashboards, alerts and workflow tools using Claude and other AI coding tools • Write SQL, reconcile data sources and build analytical models • Work with sales, recruiting, customer success, finance, product and Philippines operations teams across functions and time zones • Drive change through clarity and evidence without direct authority • Provide leadership with a weekly view of pipeline, activation and retention health, including changes and actions • Map the customer journey and establish trusted metric baselines within the first 30 days • Identify high-impact opportunities, launch interventions and ship initial tools within the first 60 days • Demonstrate measurable improvement on a core metric and establish a weekly operating cadence within the first 90 days

🎯 Requirements

• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations • Relentless attention to detail and ability to reconcile numbers accurately • Comfortable working directly with databases, spreadsheets and BI tools • Programming experience is a plus, but not necessary • Daily use of Claude or similar AI tools • Comfortable connecting AI tools to data through MCPs • Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable; applicants should show something they have built • Fluent English, written and spoken • Ownership mentality and ability to thrive in ambiguity • Comfortable working with stakeholders across cultures, seniority levels and functions • Ability to work from Hong Kong • Ability to work evening-to-night hours in Hong Kong time • Willingness to make this role the only professional commitment • Final-stage background and reference checks may be required

🏖️ Benefits

• Remote, full-time role • Occasional in-person meetings in Hong Kong • Occasional trips to the operation center in the Philippines • Opportunity to grow fast and see work move the numbers • High ownership and real accountability for results • Equal opportunity employment

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