Onboarding Specialist

🔥 16 hours ago

🇵🇭 Philippines – Remote

💵 ₱25k - ₱30k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 22%

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Logo of Wing Assistant

Wing Assistant

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Manage candidate movement and client requirements throughout the hiring and onboarding process. • Coordinate candidate endorsements and prepare candidate briefs. • Schedule and monitor interviews. • Conduct client and candidate follow-ups through email, messaging, Dialpad, and outbound calls. • Obtain interview feedback and coordinate candidate movement. • Proactively repurpose qualified candidates who are not selected for other suitable active opportunities within required timelines. • Coordinate onboarding requirements. • Handle client concerns and escalations. • Work closely with Staffing/Recruitment, Customer Success, and other internal teams. • Maintain accurate tracking, records, and documentation of ongoing activities.

🎯 Requirements

• Excellent written and verbal English communication skills, with confidence in client and candidate interactions, including outbound calls. • Highly organized and detail-oriented, with the ability to manage multiple priorities, stakeholders, and deadlines. • Strong time management and follow-up skills in a fast-paced environment. • Proactive problem-solver who can identify blockers, adapt to changing priorities, and escalate issues when needed. • Customer-service oriented with strong client relationship and stakeholder management skills. • Demonstrates ownership, accountability, and a results-driven approach to completing tasks. • Proficient with email, calendars, communication platforms, CRM/ATS systems, and other administrative tools. • Maintains accurate documentation and records while ensuring smooth coordination across teams.

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