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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Act as the subject-matter expert for coaching frameworks, methodologies, and best practices within Wing. • Partner with supervisors and managers in the bottom performance quartile, providing individualized coaching, shadowing, and skill reinforcement. • Conduct triads and live coaching observations, delivering constructive feedback and documenting behavioral improvements. • Ensure consistent execution of the PETI model across all coaching and performance management sessions. • Collaborate with Quality, Training, and Operations leadership to identify recurring supervisor performance gaps and design targeted interventions. • Review and analyze coaching logs, QA reports, and performance data to identify improvement opportunities and track progress. • Facilitate train-the-trainer sessions or calibration workshops to elevate coaching standards across teams. • Serve as a mentor and resource for coaches, QA specialists, and L&D facilitators seeking to enhance their own coaching capabilities. • Provide weekly and monthly reports summarizing impact, key observations, and actionable insights.

🎯 Requirements

• Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development. • Demonstrated expertise in coaching frameworks, performance management, and adult learning principles. • Proven success working with underperforming teams or supervisors to drive measurable improvement. • Excellent communication, facilitation, and feedback delivery skills. • Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights. • Deep familiarity with Wing’s PETI model or similar structured coaching methodologies. • Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors. • Certification in coaching, leadership development, or performance consulting. • Experience in BPO, managed services, or remote workforce enablement. • Background in designing and evaluating leadership development or coaching curricula. • Ability to conduct triad observations, calibration sessions, and PETI model audits.