Bilingual Dental Appointment Specialist

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🔥 0 minutes ago

🌐 Brazil, El Salvador, +5 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote 🇵🇷 Puerto Rico – Remote 🇦🇷 Argentina – Remote

💵 $12.5k - $16.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📅 Appointment Setter

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

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51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer incoming patient calls professionally in English and Spanish • Convert prospective patient inquiries into confirmed dental appointments • Build rapport, address patient concerns, and guide callers toward scheduling • Explain common dental procedures and introduce prospective patients to the practice • Schedule, reschedule, and confirm patient appointments • Contact inactive patients and encourage them to return for dental care • Follow up on unscheduled treatment plans and help patients book appointments • Maintain follow-up records and track appointment conversion efforts • Manage incoming calls, appointment confirmations, and patient follow-ups • Answer routine questions about dental services, procedures, and scheduling • Provide friendly, knowledgeable, and professional patient support • Handle common concerns independently and escalate clinical or complex inquiries • Maintain accurate patient information and appointment records • Verify dental insurance eligibility and active coverage • Confirm benefits, deductibles, copays, annual maximums, and coverage limitations • Contact insurance providers or use payer portals to obtain benefit information • Document insurance verification results in the practice management system • Communicate insurance information to the dental team and patients • Identify coverage discrepancies and escalate issues for further review

🎯 Requirements

• Previous experience working in a U.S. dental practice, preferably in dental reception, patient scheduling, treatment coordination, or appointment setting • Professional fluency in both English and Spanish, with excellent verbal and written communication skills • Proven experience converting patient inquiries into booked appointments • Hands-on experience with patient reactivation, follow-up calls, or scheduling unscheduled treatment plans • Strong knowledge of common dental procedures, terminology, and patient scheduling workflows • Confident, articulate, persuasive, and professional phone presence • Ability to explain dental services clearly and address routine patient concerns • Independent thinking, initiative, problem-solving skills, and sound judgment • Ability to work efficiently with minimal supervision and limited foundational training • Experience using dental practice management systems • Familiarity with Open Dental, Flex, and RingCentral is preferred • Dental insurance verification experience is advantageous but not mandatory • Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding • Must be available for video meetings with the camera on when required • Must be willing to work assigned U.S. business hours • Must maintain patient confidentiality and follow applicable HIPAA privacy and security requirements • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment • No dental or healthcare-related degree is required • No professional medical or dental license is required

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Bonuses, incentives, or increased hours may be offered based on performance

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