Bilingual Dental Biller, Claims Front Desk Support – English/Spanish

🕒 July 13

🌐 Brazil, El Salvador, +5 more countries – Remote

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💵 $6 - $7 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 42%

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🗣️🇪🇸 Spanish Required

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Logo of Winning Assistants LLC

Winning Assistants LLC

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time • Ensure claims are complete, compliant, and correctly submitted to maximize reimbursement • Review unpaid, denied, or rejected claims and take corrective action • Prepare and submit appeals for denied claims • Monitor claim status and follow up with insurance companies until resolution • Maintain accurate billing documentation and patient financial records • Work with Denti-Cal and commercial dental insurance plans • Verify dental insurance eligibility and benefits before treatment • Confirm patient coverage, deductibles, copays, and treatment limitations • Obtain benefit information and communicate coverage details when necessary • Follow up with insurance carriers regarding pending claims and authorizations • Document insurance communications and claim updates • Answer overflow inbound calls • Assist new patients with scheduling and general inquiries • Route calls appropriately and provide customer service • Support front desk operations during high patient volume • Maintain HIPAA compliance when handling patient information • Assist with billing questions and account inquiries • Support administrative functions across two dental office locations • Maintain organized patient records and billing documentation • Collaborate with in-office staff to ensure efficient daily operations • Participate in cross-training across multiple office workflows • Optionally conduct sales/follow-up calls to generate treatment starts

🎯 Requirements

• Minimum 2 years of dental billing experience (Required) • Orthodontic billing experience (Preferred) • Oral surgery billing experience (Strongly Preferred / Must Have) • Experience with insurance claim submissions, claim follow-up, appeals and denials, and insurance verification • Experience working with Denti-Cal (California Medicaid) is highly preferred • Native or fluent bilingual English/Spanish speaker (Required) • Strong understanding of HIPAA regulations and healthcare compliance • Excellent organizational skills and attention to detail • Ability to manage multiple priorities in a fast-paced dental environment • Strong written and verbal communication skills • Comfortable supporting multiple office locations • Experience with Cloud 9, OpenDental, Google Workspace, Slack, Salesforce, WhatsApp, Skype, Zoom Meetings, Google Meet, and Google Chat preferred • Must speak and write English clearly and professionally • Must have relevant work experience • Must provide an NBI Clearance and/or Local Police Clearance before onboarding • Must be available to attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Bonuses, incentives, or increased hours based on performance may be offered by some clients

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