Bilingual Dental Biller, Front Desk Support – English/Spanish

🔥 4 hours ago

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time. • Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement. • Review unpaid, denied, or rejected claims and take appropriate corrective action. • Prepare and submit appeals for denied claims. • Monitor claim status and follow up with insurance companies until resolution. • Maintain accurate billing documentation and patient financial records. • Work with Denti-Cal (California Medicaid) and commercial dental insurance plans. • Verify dental insurance eligibility and benefits prior to treatment. • Confirm patient coverage, deductibles, copays, and treatment limitations. • Obtain benefit information and communicate coverage details when necessary. • Follow up with insurance carriers regarding pending claims and authorizations. • Maintain detailed documentation of insurance communications and claim updates. • Answer overflow inbound calls professionally. • Assist new patients with scheduling appointments and responding to general inquiries. • Route calls appropriately and provide excellent customer service. • Support front desk operations during high patient volume. • Maintain HIPAA compliance while handling patient information. • Assist with billing questions and account inquiries. • Support administrative functions across two dental office locations. • Maintain organized patient records and billing documentation. • Collaborate with in-office staff to ensure efficient daily operations. • Participate in cross-training to support multiple office workflows.

🎯 Requirements

• Minimum 2 years of dental billing experience (Required) • Orthodontic billing experience (Required) • Oral surgery billing experience (Strongly Preferred / Must Have) • Experience handling: • - Insurance claim submissions • - Claim follow-up • - Appeals and denials • - Insurance verification • Experience working with Denti-Cal (California Medicaid) is highly preferred. • Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking. • Strong understanding of HIPAA regulations and healthcare compliance. • Excellent organizational skills and attention to detail. • Ability to manage multiple priorities in a fast-paced dental environment. • Strong written and verbal communication skills. • Comfortable supporting multiple office locations.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.