Bilingual Medical Receptionist

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Answer inbound calls and manage phone reception • Call, text, and email patients for appointment reminders and updates • Respond to inquiries regarding insurance, copays, and appointments • Provide pre-appointment instructions (e.g., medication reminders) • Schedule, reschedule, and confirm appointments • Manage new patient referrals and bookings • Handle voicemail follow-ups and return calls • Maintain organized scheduling workflows to reduce no-shows • Process insurance e-fax referrals • Manage authorizations and eligibility checks • Organize and track patient-related documents • Make outbound calls for appointment confirmations and follow-ups • Conduct courtesy reminder calls prior to appointments • Assist with day-to-day administrative tasks • Maintain accurate and organized records and workflows

🎯 Requirements

• Strong phone etiquette and professional communication skills • Solid understanding of medical terminology (ophthalmology preferred) • High attention to detail, especially for insurance and documentation tasks • Ability to multitask in a fast-paced, high-volume environment • Experience with scheduling, patient coordination, and administrative workflows • Familiarity with insurance processes, authorizations, and e-fax systems • Comfortable using practice management systems and communication tools • Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms • Basic proficiency in email, spreadsheets, and documentation tools • Background in healthcare (Medical Assistant, Medical Receptionist, or similar role) • Experience in high-call-volume clinics or fast-paced environments • Knowledge of appointment scheduling and no-show reduction strategies • Bilingual in English and Spanish (required) for effective patient communication.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.