Bilingual Patient Intake – Front Desk Coordinator

🔥 13 hours ago

🌐 Argentina, Colombia, +4 more countries – Remote

🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇳🇮 Nicaragua – Remote 🇭🇳 Honduras – Remote 🇧🇷 Brazil – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer incoming patient calls and make outbound calls as needed • Communicate professionally with patients in English and Spanish • Schedule, reschedule, and confirm patient appointments • Conduct new patient intake • Collect and accurately document patient demographics, contact information, insurance information, and other required intake documentation • Assist patients with general questions and direct inquiries appropriately • Manage and coordinate patient referrals • Handle patient forms and routine front desk documentation • Follow up with patients regarding appointments, referrals, missing information, forms, and administrative needs • Maintain accurate and organized patient information in the Athena EHR/EMR system • Support ongoing patients with routine front desk and administrative needs • Follow established workflows, procedures, and confidentiality standards when handling sensitive patient information • Coordinate with the in-house team to route patient concerns and administrative needs appropriately • Provide reliable administrative support to maintain an efficient and positive patient experience

🎯 Requirements

• Previous experience working in a medical office, healthcare practice, or medical virtual assistant environment is strongly preferred • Hands-on experience with patient scheduling, appointment confirmations, referrals, patient communication, and general medical front desk support is highly preferred • Experience conducting new patient intake and collecting patient demographics and insurance information is preferred • Previous experience in pain management is not required; training will be provided • Experience with Athena/Athenahealth EHR/EMR is an advantage but not required; training will be provided • Previous virtual assistant experience is preferred but not mandatory if the candidate has strong relevant medical office/front desk experience • No medical degree, nursing degree, or active medical license is required • Must be bilingual in English and Spanish • Must speak English and Spanish clearly and confidently when communicating with patients over the phone • Must have strong written English communication skills • Must demonstrate a professional, patient-friendly, and compassionate communication style • Must be comfortable handling a high level of direct patient interaction throughout the workday • Strong organizational and time-management skills • Excellent attention to detail when documenting patient information, appointments, referrals, and intake details • Ability to manage multiple administrative responsibilities while maintaining accuracy • Comfortable making and receiving patient phone calls throughout the day • Able to follow established SOPs and practice workflows • Reliable, professional, and able to work independently in a remote environment • Comfortable learning new healthcare systems and workflows • Able to maintain patient confidentiality and handle sensitive healthcare information professionally • Must submit an NBI Clearance and/or Local Police Clearance background check before onboarding • Must be available for video meetings with the camera on when needed • Must consistently work the required U.S. Central Time schedule • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam for virtual meetings • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Bonuses, incentives, or increased hours may be offered based on performance