Client Success Manager

🕒 May 11

🌐 Brazil, El Salvador, +1 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇵🇭 Philippines – Remote

💵 $18k - $30k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 58%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Serve as the primary client contact via Slack, email, text, and phone • Maintain a friendly, professional, and polished tone across client touchpoints • Respond quickly, follow up proactively, and escalate issues when needed • Manage client expectations, build trust, and ensure clients feel supported • Guide new clients through the onboarding process • Apply a basic understanding of recruitment and job analysis to identify staffing needs, responsibilities, required skills, and ideal VA qualifications • Help clients clarify job requirements and expectations • Confirm and follow up on intake forms, expectations, and interview debriefs • Schedule, confirm, and recap Zoom interviews between clients and VA candidates • Collaborate with HR and Talent Sourcing teams to align candidates with client requirements • Maintain internal records and Google Docs in real time based on client status • Document and complete action items and communications on time • Manage client email threads professionally and promptly • Flag and escalate time-sensitive messages • Organize and prioritize communications across 30–50+ client accounts • Send Zoom links, confirm meetings, and document next steps • Work with the Chief Client Success Officer and HR team to deliver a world-class client experience

🎯 Requirements

• Ability to stay composed and solutions-focused in high-pressure/fast-paced situations • Previous experience in client success, customer support, or account management • Fast, clear, confident, and professional written and verbal communication • Proactive, self-motivated, and resourceful; able to take initiative and solve problems without constant supervision • Strong attention to detail; consistently double-checks work, catches mistakes, and follows through • Highly organized and responsive; able to manage multiple client accounts, prioritize tasks, and meet deadlines • Accountable and coachable; takes ownership of mistakes and applies feedback • Strong critical thinking and problem-solving skills • Tech-savvy and confident with Slack and Google Workspace (Gmail, Docs, Sheets, Drive) • Proficiency with Zoom and scheduling tools • Comfortable joining daily video calls and client-facing meetings • Phone accessible during work hours • Reliable desktop/laptop • High-speed internet: minimum 10 Mbps; technical requirements specify minimum 25 Mbps • Quiet, professional home office/workspace • Webcam and noise-canceling headset • No concurrent work obligations • Available full-time Monday–Friday • Must pass a background check (NBI or local police clearance) • Must speak and write English very clearly • Must have relevant work experience • Must submit NBI clearance and/or Local Police Clearance before onboarding • Must be available for video meetings with camera on when needed

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client • Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support • Optional Performance-Based Incentives, including bonuses, incentives, or increased hours based on performance • Real leadership opportunity • Room to grow into senior roles in Client Success or Operations