Patient Care Coordinator, Athena EHR

🔥 52 minutes ago

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Manage inbound patient calls and appropriately triage patient inquiries • Determine whether patients require appointment scheduling, medication refill requests, or clinical consultation • Schedule patient appointments and coordinate follow-up visits • Send patient notifications, appointment reminders, and follow-up communications • Deliver professional, compassionate, and timely support to patients throughout their care journey • Complete new patient intake and onboarding • Maintain accurate patient records within the EHR system • Complete and submit administrative forms and documentation • Perform general back-office administrative tasks • Assist with Google Voice call management and call forwarding • Verify patient insurance eligibility and benefits • Process prior authorization requests with insurance providers • Provide billing support and coordinate with the practice's external billing company • Assist with insurance-related documentation and follow-up as needed • Help reduce the administrative backlog so providers can focus on delivering quality patient care • Support the continued growth of the practice by taking on additional responsibilities as needed • Collaborate with providers and team members to maintain efficient daily operations

🎯 Requirements

• Previous healthcare administrative or clinical experience is required • Experience working in a medical practice or healthcare environment • Previous experience as a Patient Care Coordinator, Medical Virtual Assistant, Medical Receptionist, Medical Administrative Assistant, Healthcare Coordinator, or similar role • Experience using an Electronic Health Record (EHR) system is required • Athena EHR experience is preferred but not required; candidates with experience using similar EHR systems and the ability to quickly learn Athena are encouraged to apply • Experience with insurance verification and benefits eligibility • Experience processing prior authorizations • Familiarity with medical billing processes and coordinating with billing teams • Experience with patient scheduling, patient intake, and healthcare documentation • Ability to confidently triage patient inquiries and determine appropriate next steps • Excellent verbal and written English communication skills • Strong phone etiquette and patient service skills • Professional, compassionate, and patient-focused communication style • Highly organized with exceptional attention to detail • Able to manage multiple priorities in a fast-paced healthcare environment • Reliable, proactive, and adaptable • Self-motivated and able to work independently with minimal supervision • Strong problem-solving and critical-thinking skills • Comfortable supporting a growing practice and adapting to evolving responsibilities.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.