Winning Assistants LLC
51 - 200 employees
At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.
Patient Financial Counselor, Client Support
Job not on LinkedIn
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Winning Assistants LLC
51 - 200 employees
At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.
📋 Description
• Educate clients on insurance benefits, coverage options, and financial responsibilities for services rendered. • Meet with clients to review payment options, including uninsured, underinsured, and commercially insured individuals. • Assist clients in applying for Medicaid, insurance programs, financial assistance, and other available resources. • Determine eligibility and apply grants, funding sources, and sliding fee scale programs when appropriate. • Coordinate referrals, advanced beneficiary notices (ABNs), and other required financial documentation. • Provide compassionate and professional customer service while addressing financial concerns and questions. • Establish payment plans tailored to clients' financial situations and monitor compliance. • Collect self-pay balances and follow up on outstanding accounts. • Post client payments accurately and reconcile daily cash and payment transactions. • Review aging reports and conduct proactive outreach regarding outstanding balances. • Assist with monthly collection efforts for newly discharged clients. • Participate in collections review meetings and assist in assigning accounts to external collection agencies when appropriate. • Support all phases of the collections process while maintaining positive client relationships.
🎯 Requirements
• Minimum 1 year of experience in healthcare administration, patient financial services, medical billing, insurance verification, or revenue cycle management. • Knowledge of insurance benefits, Medicaid eligibility, patient collections, and payment plan administration. • Strong customer service, communication, and problem-solving skills. • Experience with electronic health records (EHR), billing systems, and Microsoft Office applications. • Ability to handle confidential information with discretion and professionalism. • Must be proficient in speaking and writing English very clearly. • Must have relevant work experience. • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. • Must be available for video meetings with your camera on (when needed). • Reliable laptop or desktop computer. • High-speed internet connection (minimum 25 Mbps). • Noise-canceling headset. • Webcam for virtual meetings. • Quiet, professional workspace.
🏖️ Benefits
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Apply Now
