Winning Assistants LLC
51 - 200 employees
At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.
Referral and Patient Experience Coordinator
Job not on LinkedIn
🔥 1 hour ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Winning Assistants LLC
51 - 200 employees
At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.
📋 Description
• Answer phone calls from patients and referring doctors • Schedule appointments and follow-ups • Provide friendly, professional, and patient-centered support • Make follow-up calls to ordering physicians after patient visits • Express appreciation and build strong professional relationships • Communicate confidently and professionally with medical providers • Perform insurance verification • Assist with general administrative tasks • Use tools such as iFax for communication and documentation
🎯 Requirements
• Strong customer service background, preferably in healthcare • Excellent English communication skills (spoken and written) • Confident, professional, and personable phone presence • Experience communicating with patients and/or medical professionals • Understanding of HIPAA compliance and patient confidentiality • Ability to work independently in a remote environment • High level of reliability and professionalism • Previous experience as a Medical Receptionist, Virtual Medical Receptionist, or similar healthcare role (Preferred) • Experience working with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems (Preferred) • Familiarity with iFax or similar fax/document systems (Preferred) • Experience with patient scheduling, intake, and front desk operations (Preferred) • Exposure to insurance verification or healthcare administrative workflows (Preferred) • Clear, natural, and professional communication style (Ideal Candidate Profile) • Comfortable and confident handling phone conversations (Ideal Candidate Profile) • Able to sound personable and engaging (not scripted or robotic) (Ideal Candidate Profile) • Friendly, warm, and approachable (Personality Traits) • Appreciative and grateful demeanor (Personality Traits) • Confident yet cooperative and kind (Personality Traits) • Positive attitude with strong people skills (Personality Traits) • Willingness to learn and adapt to new systems and processes (Trainability) • Open to feedback and continuous improvement (Trainability)
🏖️ Benefits
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Apply Now
