Wirex
201 - 500 employees
Founded 2014
💳 Fintech
🌐 Web 3
🏦 Banking
💰 Series B on 2021-12
Fintech • Web 3 • Banking
Wirex is a financial technology company that provides a range of services for managing cryptocurrencies and traditional financial assets. Established in 2014, Wirex has supported over 6 million customers worldwide and processed transactions exceeding $20 billion. It offers products such as the Wirex card, which allows users to earn up to 8% Cryptoback™ rewards on transactions, and X-Accounts, which offer up to 16% interest on certain currencies. Wirex's platform supports various digital assets and stablecoins, providing a secure and simple way to earn, trade, and manage money in the Web3 ecosystem. Additionally, Wirex provides a free and instant cross-chain bridge for stablecoins and crypto and offers the unique capability to borrow stablecoins starting at 0% APR. The company is committed to pioneering global payment innovations and offers a robust infrastructure for digital asset management, catering to both individual and institutional needs.
B2B Client Care Specialist
🔥 0 minutes ago
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Wirex
201 - 500 employees
Founded 2014
💳 Fintech
🌐 Web 3
🏦 Banking
💰 Series B on 2021-12
Fintech • Web 3 • Banking
Wirex is a financial technology company that provides a range of services for managing cryptocurrencies and traditional financial assets. Established in 2014, Wirex has supported over 6 million customers worldwide and processed transactions exceeding $20 billion. It offers products such as the Wirex card, which allows users to earn up to 8% Cryptoback™ rewards on transactions, and X-Accounts, which offer up to 16% interest on certain currencies. Wirex's platform supports various digital assets and stablecoins, providing a secure and simple way to earn, trade, and manage money in the Web3 ecosystem. Additionally, Wirex provides a free and instant cross-chain bridge for stablecoins and crypto and offers the unique capability to borrow stablecoins starting at 0% APR. The company is committed to pioneering global payment innovations and offers a robust infrastructure for digital asset management, catering to both individual and institutional needs.
📋 Description
• Act as the primary escalation point for partners' support teams when they cannot resolve end-user cases independently • Investigate user-level transaction, card, account, payment, limit, and verification issues on behalf of partners • Provide partners' support agents with clear and accurate guidance • Coordinate with internal operations and compliance teams to resolve complex or blocked cases • Identify and escalate bugs or platform issues • Maintain response quality and turnaround within defined SLA timeframes • Identify recurring issue patterns and flag process or product improvements • Build working relationships with partner support teams through clear, professional communication • Meet individual and team KPIs
🎯 Requirements
• Experience in B2B support, escalation handling, or a similar second-line support role • Strong investigative and problem-solving skills • Basic understanding of card payment processing and cryptocurrency concepts • Understanding of payment operations and terminology, including refunds and chargebacks • Familiarity with Freshdesk, Zendesk, Jira, and Confluence • Ability to manage multiple open cases simultaneously • Comfortable working in a fast-moving environment with evolving processes • Advanced English, written and spoken • Availability for a 5/2 rotating shift schedule: Tuesday–Saturday or Sunday–Thursday • Availability for working hours between 10:00 AM and 7:00 PM • Willingness to work regular weekend shifts with two weekdays off
🏖️ Benefits
• Premium tariffs for our product • Flexible working hours and remote working • Home office allowance • Comprehensive medical insurance after the probation period • Generous vacation policy: 20 business days • Paid sick leave • Birthday and Anniversary leave • Length of Service Holidays • Online events for learning and enjoyment • Coworking with all facilities and parking compensation in Wrocław / Kyiv
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