WISEcode
Artificial Intelligence • Healthcare Insurance • Wellness
WISEcode is a company focused on enhancing food transparency to empower personalized nutrition. Utilizing patented AI and machine learning, WISEcode provides detailed insights into food products, unlocking over 10,000 attributes to help consumers make informed dietary choices. Their mission is to enable individuals to understand what's in their food, promoting healthier eating habits while identifying potentially harmful ingredients and allergens.
Customer Success Lead
November 12
WISEcode
Artificial Intelligence • Healthcare Insurance • Wellness
WISEcode is a company focused on enhancing food transparency to empower personalized nutrition. Utilizing patented AI and machine learning, WISEcode provides detailed insights into food products, unlocking over 10,000 attributes to help consumers make informed dietary choices. Their mission is to enable individuals to understand what's in their food, promoting healthier eating habits while identifying potentially harmful ingredients and allergens.
📋 Description
• Build and execute a Customer Success vision that blends automation, personalization, and proactive retention. • Design and implement AI-first customer workflows using Zendesk, CRM, and internal tools to minimize manual intervention. • Define and track core success metrics — activation, engagement, churn, NPS, and lifetime value. • Partner with Product and Engineering to ensure customer feedback loops directly inform feature prioritization and innovation. • Develop self-service systems, dynamic help centers, and AI knowledge bases that empower users to solve problems autonomously. • Oversee the full customer lifecycle, from onboarding through retention, ensuring frictionless experiences at each stage. • Collaborate with Growth, Sales, and Marketing to align customer success with acquisition and expansion strategies. • Build and lead a lean team of customer success specialists, adding staff strategically only where automation cannot substitute. • Represent the voice of the customer across strategic leadership discussions, ensuring customer obsession remains a WISEcode hallmark.
🎯 Requirements
• 10+ years in Customer Success or Operations leadership roles, preferably in AI, digital health, SaaS, or startup environments. Heavy emphasis on 0-1 environments. • Proven success in creating automated or technology-assisted customer support systems (Zendesk, Intercom, HubSpot, or similar). • Strong analytical orientation; able to translate data insights into scalable customer experience improvements. • Demonstrated experience building customer lifecycle frameworks, playbooks, and automation pipelines from zero to scale. • Familiarity with AI-driven analytics, LLM-based chatbot integration, or machine learning personalization systems. • Bachelor’s degree in Business, Marketing, Data Analytics, or related field; MBA or advanced technical degree preferred.
🏖️ Benefits
• Health insurance • Paid time off • Flexible working arrangements • Professional development opportunities
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