Solutions Support Engineer

🔥 1 hour ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Deliver expert-level technical support across the Wiz cloud-native security platform • Investigate and resolve customer issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity and access management, network analysis, and data security • Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms • Diagnose IAM and permissions issues, network connectivity, API authentication, and scanning infrastructure problems • Diagnose workload scanning and runtime security issues, including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring • Analyze vulnerability findings, triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage • Support shift-left security workflows, including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning • Design and implement AI-agent and agentic-workflow automation to improve triage accuracy and resolution efficiency • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

🎯 Requirements

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role • 2+ years working with cloud platforms (AWS, Azure, GCP), including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services • 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications • Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment • Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL • Proficiency with command-line tools and Linux operating system environments • Familiarity with the current AI landscape, including LLM architectures and integration of AI-driven tooling into technical workflows • Applicants must have the legal right to work in Ireland without visa sponsorship • Preferred: experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows • Preferred: hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations • Preferred: experience building or supporting agentic workflows, RAG architectures, or AI-powered automation • Preferred: familiarity with Infrastructure-as-Code, including Terraform, CloudFormation, and Helm, and CI/CD pipelines • Preferred: experience with GraphQL or REST API debugging and integration • Preferred: background in CIS, NIST, SOC2, PCI-DSS, or HIPAA compliance frameworks • Preferred: experience with ServiceNow, Jira, or Zendesk in a support engineering context

🏖️ Benefits

• No specific benefits, perks, or compensation extras are stated in the posting