Field Service Representative — IT

🕒 February 28

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WM SE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

WM SE is a leading European distributor of automotive and commercial vehicle parts, accessories, tools and workshop equipment, offering more than 250,000 immediately available catalogued items through a network of over 200 locations and 6,000 employees. The company supplies OEM-quality and private-label products (monochrom, repstar) with just-in-time deliveries, and supports workshops with full-service concepts including training, branding, digital offerings, platform-independent workshop software (electronic cash book, online booking), and industry trade fairs and events.

📋 Description

• Service- and technically-oriented consulting and support of an existing regional customer base, as well as acquisition of new customers • Installation and demonstration of the company’s workshop programs/workshop software at customer sites • Sales of commercial merchandise management systems (ERP) and vehicle-specific parts catalogs • Independent planning and execution of customer appointments • Creation of user guides and documentation • Maintenance of existing customer records in the software • Training of employees and customers • Participation in WM workshop trade shows

🎯 Requirements

• Completed technical or commercial vocational training, preferably in the automotive sector or in IT • Several years of professional experience in automotive parts wholesale with customer contact is an advantage • Excellent product-range knowledge and an understanding of market and customer needs • Strong communication skills and a pronounced customer orientation with a consistently friendly and professional manner • Persuasiveness and negotiation skills • Strong interest in information technologies and technical interrelationships • Good German language skills, both spoken and written • Confident use of MS Office applications • Driving licence class B (or class 3)

🏖️ Benefits

• 30 days of vacation • Company car with private use • Company smartphone • Holiday and Christmas bonus • Company bike leasing • Employee discounts • Corporate benefits • Occupational pension scheme • Capital-forming benefits (employee savings)