Client Service Representative – Operations

🔥 0 minutes ago

🌐 South Africa, United States – Remote

🇿🇦 South Africa – Remote 🇺🇸 United States – Remote

💵 $33.3k / year

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Conduct administrative intake and scripted clinical intake of calls for clinical review • Provide quality customer service through interaction with providers, administrative staff, and others • Build and maintain customer satisfaction with products and services • Collect and enter confidential information while maintaining the highest level of confidentiality • Maintain high-quality documentation standards during data collection and entry • Provide ongoing telephonic support to providers and office staff regarding HealthHelp’s Clinical Review process • Provide administrative support to the Clinical Review Department as needed • Participate in and understand responsibilities related to ongoing Quality Initiative Projects • Maintain performance levels for KPIs including Average Talk Time, Quality, and schedule adherence • Participate in the HealthHelp Quality Management Program as required • Adhere to HIPAA, state, and federal regulations • Adhere to URAC and NCQA standards • Carry out other assigned projects and responsibilities

🎯 Requirements

• High School Diploma/GED, required • Minimum One (1) year of Healthcare customer service (call center) experience required • Ability to hard line internet into computer equipment provided, required • Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding) • Ability to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, required • HIPAA compliant room, required (verified at onboarding) • Ability to read clinical terminology with high levels of proficiency • Ability to work efficiently in a fast-paced, high call volume, performance driven Contact Center • MS Outlook and Windows proficiency • Ability to work on dual monitors and navigate multiple software applications simultaneously • Strong time management skills • Highly skilled at delivering client and customer satisfaction • Must possess strong verbal and written communication skills • Ability to wear a headset for 8 hours a day, required • Ability to respond quickly to instructions in a fast-paced work environment, required • Ability to talk without voice restrictions for 8 hours a day, required • Ability to sit for extended periods of time without a break, required

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off (PTO), holidays, and sick leave • 401(k) with company match or other retirement plan • Life and AD&D Insurance • Employee Assistance Program • Performance-based bonuses, incentive pay, or commissions may be available