WNS
10,000+ employees
Founded 1996
🤝 B2B
🏢 Enterprise
☁️ SaaS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Deputy Manager – Process Training, eLearning Developer, Instructional Designer, Articulate Storyline 360
🔥 0 minutes ago
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WNS
10,000+ employees
Founded 1996
🤝 B2B
🏢 Enterprise
☁️ SaaS
B2B • Enterprise • SaaS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
📋 Description
• Ensure that all the trainings are conducted as per the plan by ops/client • Support Ops SMEs/trainers in conducting the training • Prepare and maintain various process/Training related documents in English • Maintain the database for all the trainings conducted over the last 2-3 years • Provide relevant data as and when necessary • Adhere to the requirements of supervisors • Create contents of the process with the coordination of Ops as per the training and process requirements • Proactively manage performance and enhance performance of team based on defined KPI's • Assess training needs, provide training opportunities and train new hires and existing staff • Provide subject matter expertise • Timely escalation of people issues, maintaining discipline • Incentive/Performance Management monitoring
🎯 Requirements
• Graduation • Hands-on experience on Digital training tools, strategies
🏖️ Benefits
• Employees can work remotely
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