Support Associate, English and Romanian

🕒 August 10

🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wolt

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2014

🍽️ Food & Beverage

📦 Logistics

✈️ Travel

💰 $530M Series E on 2021-01

Food & Beverage • Logistics • Travel

Wolt is a technology company that specializes in delivering food and other goods to customers' homes. Operating across various countries, Wolt partners with local restaurants, stores, and couriers to provide an efficient and user-friendly delivery service. Their platform allows users to easily order and track their deliveries, while also offering opportunities for couriers and local merchants to expand their reach and increase their earnings. Additionally, Wolt provides various services like Wolt Drive, Wolt Market, and promotional tools such as Wolt+ and Wolt Ads. Wolt also emphasizes sustainability and community support in its operations.

📋 Description

• Handle customer, courier, and merchant inquiries through live chat, phone, and email • Resolve escalations, operational issues, and time-sensitive cases quickly and professionally • Support multiple Wolt markets, countries, user types, and ticket flows according to business and queue needs • Maintain a high-quality customer experience using empathy, clear communication, and Wolt’s tone of voice • Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines • Use support platforms, communication channels, knowledge bases, and operational tools simultaneously • Stay up to date with new processes, market changes, training materials, and internal updates

🎯 Requirements

• Excellent communication skills and plenty of patience • Persistence, kindness, and empathy • Great attention to detail and strong focus • Ability to handle complex tasks requiring quick thinking and organization • Ability to handle stressful situations, multitask, and manage multiple incoming interactions • Ability to make fast decisions in challenging moments • Understanding of great customer experience • Fluency in Romanian and English (C1) • At least a high school diploma • Willingness to work shifts, weekends, and holidays in a 24/7 operation • Comfortable with new apps and systems and able to adapt quickly to changes • Strong and reliable internet connection • Suitable remote working environment without distractions • Must work from Romania only • Availability to fully participate in training and onboarding • Previous work experience is welcome, especially in a similar role, but is not required

🏖️ Benefits

• Fully remote work • 15% cashback on Wolt orders • Meal vouchers worth 30 RON per working day • 5-day work week • Medical subscription in the Regina Maria clinics network (Priority Plus plan) • Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt) • Access to Bookster online library with over 10,000 titles, including physical book loans, articles, and audiobooks • Extra vacation days based on seniority, starting from 22 days up to 27 days per year • 2-week structured onboarding program • Structured mentoring from Team Leads • Training sessions, workshops, and learning opportunities • Clear career development path and opportunities to grow within the company • Wolt-wide training programs • Employee Assistance Program for the employee and immediate family • Friendly, tolerant, and inclusive work environment • All necessary work equipment, including laptop, monitor, and headset