Customer Support Manager

Job not on LinkedIn

July 29

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $20 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Wonder Works Construction Corp.

WebsiteLinkedInAll Job Openings

Real Estate

Wonder Works Construction Corp. is a respected private development and construction firm based in New York City. Established in 1987, the company has built a reputation for integrity and quality over the last 30 years. Specializing in quality construction and development services, Wonder Works offers a range of services including preconstruction planning, design and development, and construction management. They emphasize proactive planning and efficient construction, aiming to deliver projects on time and within budget.

51 - 200 employees

Founded 1987

🏠 Real Estate

📋 Description

• Managing the customer support department’s day-to-day functions • Responding to escalated customer support issues • Implementing customer support processes to enhance customer satisfaction • Formulating and revising customer support policies and promote their implementation • Informing the team of all new information related to products, procedures, and trends • Assessing support statistics and preparing detailed reports on the findings • Interviewing and hiring new employees • Overseeing and evaluating the team's ongoing training efforts • Delivering performance evaluations and following the disciplinary process according to company policy • Managing the budget of the customer support department

🎯 Requirements

• High school diploma or equivalent • Proven experience as a Customer Support Specialist, preferably within a similar environment • Thorough knowledge of legislation pertaining to consumer protection • Prior experience in a managerial or supervisory role will be advantageous • Top-notch oral, written, and interpersonal abilities • Well-developed arbitration skills with the ability to remain impartial • Affinity for multitasking with precision • Capacity to accept and utilize constructive criticism • Alignment with our company's values

🏖️ Benefits

• Competitive salary compensation • Various health and financial benefits • Learning and growth opportunities • Rewarding bonus programs • Wide range of work-life benefits designed to make your life easier