Customer Experience Coordinator – Resident Support

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• Promptly and warmly call new resident inquiries. • Follow up with residents at key moments, including move-in day, the day after move-in, a few days after move-in, and one week after move-in. • Conduct quarterly check-in calls with current residents. • Support residents during the move-out process. • Ask satisfied residents for referrals in a natural and professional way. • Gather feedback about the onboarding, move-in, and overall resident experience. • Document conversations clearly and accurately in the company’s systems. • Escalate concerns or issues quickly to the appropriate team member. • Identify recurring feedback, concerns, or friction points to help improve the resident experience. • Help ensure residents feel welcomed, heard, and supported throughout their time with HomeCrew.

🎯 Requirements

• Excellent spoken and written English. • Warm, friendly, and professional communication style. • Strong phone presence and ability to build trust quickly. • Highly organized, detail-oriented, and consistent with follow-through. • Comfortable making proactive calls and asking for feedback. • Empathetic, calm, and able to listen carefully to residents’ needs. • Tech-savvy and comfortable keeping accurate notes in a CRM or communication system. • Reliable, proactive, and able to spot potential issues early. • High standards for service quality and resident experience. • **Nice to have:** • Previous experience in customer service, client success, hospitality, property management, leasing support, tenant communication, virtual assistance, or remote support. • Experience in a resident-facing or customer-facing role.

🏖️ Benefits

• Remote position. • Full-time or part-time options available. • Compensation of up to **$10/hour**, depending on experience and fit. • Opportunity to directly impact the resident experience and help people feel at home. • Meaningful ownership in a growing company with clear standards and purpose. • Chance to help shape the voice, service quality, and resident experience of the HomeCrew brand.