Workana
51 - 200 employees
Founded 2012
👥 HR Tech
🏪 Marketplace
🎯 Recruiter
💰 Series C on 2024-02
HR Tech • Marketplace • Recruitment
Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.
Fractional Voice AI & Conversational Automation Architect
Job not on LinkedIn
🔥 0 minutes ago
🌐 Mexico, Brazil, +4 more countries – Remote
⏱ Part Time
🟡 Mid-level
🟠 Senior
⚙️ Software Development Engineer in Test (SDET)
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Workana
51 - 200 employees
Founded 2012
👥 HR Tech
🏪 Marketplace
🎯 Recruiter
💰 Series C on 2024-02
HR Tech • Marketplace • Recruitment
Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.
📋 Description
• Architect and deploy production voice AI agents, including real-time IVR, speech-to-text, text-to-speech, and low-latency turn-taking • Design LLM orchestration and reasoning across inbound voice calls and form-based support tickets • Integrate with Talkdesk or comparable CCaaS platforms, Zendesk, and backend/order-management APIs • Design intelligent routing, customer-type identification, and human escalation paths • Own latency budgets, voice naturalness, containment and deflection rates, and pre- and post-go-live evaluation and QA • Scope activation sprints and oversee delivery approach, technical feasibility, and adoption planning • Review client proposals and recommendations for enterprise readiness and platform alignment • Join sales and discovery conversations with senior enterprise stakeholders when technical credibility is needed • Advise on governance, security, compliance, and change management for large-scale AI deployments • Optionally contribute to thought leadership through executive insights, Microsoft or AI community events, and speaking opportunities
🎯 Requirements
• Senior, hands-on architect/engineer with shipped production-grade voice AI agents, not prototypes • Strong experience with real-time IVR, speech-to-text, text-to-speech, and low-latency voice interaction design and tuning • Proven LLM orchestration and agentic workflow design across voice and text channels • Integration experience with Talkdesk or similar CCaaS platforms, Zendesk, and backend APIs • Ability to design intelligent routing, human escalation, and customer-type identification • Experience deploying models in Microsoft Azure, including Azure OpenAI and Azure AI Foundry, is a strong plus • If lacking Azure experience, AWS and Bedrock experience is mandatory • Experience in high-volume, seasonal customer-support environments • Must demonstrate a comparable working solution through a live demo, walkthrough, or documented past deployment • Strong architectural judgment regarding scalability, adoptability, and enterprise feasibility • Ability to advise CIOs, IT leaders, digital workplace, and enterprise transformation teams • Fluent English communication • Bonus: Microsoft 365 Copilot, Copilot Studio, Semantic Kernel, Power Platform, Teams, and SharePoint experience • Bonus: Former Microsoft employee, Microsoft MVP designation, or Microsoft SI/partner ecosystem experience • Bonus: Enterprise Copilot adoption, licensing activation, usage expansion, or business-value realization experience • Bonus: Advanced academic background (Master's or PhD) in Computer Science, Information Systems, Organizational Behavior, or a related technology-focused field
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