Working Solutions
51 - 200 employees
Founded 1996
🤝 B2B
🤖 Artificial Intelligence
💰 Private equity on 2021-02
B2B • Artificial Intelligence
Working Solutions is a virtual contact-center and business process outsourcing (BPO) company that provides work‑at‑home independent-contractor agents across the United States and Canada. It delivers outsourced customer care, sales support, back‑office support, analytics, and CX consulting, and operates a large on‑demand agent network to scale for fluctuating demand. The company also offers AI-enabled CX solutions that blend automation with intelligent agents to improve service efficiency and outcomes.
Program Performance Specialist
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🔥 44 minutes ago
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Working Solutions
51 - 200 employees
Founded 1996
🤝 B2B
🤖 Artificial Intelligence
💰 Private equity on 2021-02
B2B • Artificial Intelligence
Working Solutions is a virtual contact-center and business process outsourcing (BPO) company that provides work‑at‑home independent-contractor agents across the United States and Canada. It delivers outsourced customer care, sales support, back‑office support, analytics, and CX consulting, and operates a large on‑demand agent network to scale for fluctuating demand. The company also offers AI-enabled CX solutions that blend automation with intelligent agents to improve service efficiency and outcomes.
📋 Description
• Continuously monitor and review performance of Working Solutions Agents • Complete research and/or training necessary to understand client’s business and program requirements • Review top issues and process improvement recommendations • Analyze trends and identify deviations/exceptions in customer and program patterns • Investigate root causes and recommend solutions to improve overall program quality in KPIs • Recommend ways to improve processes, internal tools, documentation, and technology • Participate in internal and client performance/quality meetings • Report, summarize, and present feedback efficiently under tight deadlines • Identify/compare QA evaluation scores and KPIs to look for trends
🎯 Requirements
• Minimum 5 years’ contact center operations experience preferred • Minimum 2 years’ experience as a business data analyst preferred • Previous experience interpreting and analyzing data, reports, processes, trends and situations and recommending solutions • Previous experience communicating trends/insights using both verbal and graphical representation • Must be a US citizen or permanent resident to be considered for full-time employment
🏖️ Benefits
• Privacy Policy for SMS messages • Equal pay for equal work • Regular review of compensation practices
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