Customer Success Manager – GRC, Governance, Risk, and Compliance

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $57k - $91k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

💸 Finance

📋 Compliance

SaaS • Finance • Compliance

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Drive customer adoption of Workiva solutions • Ensure continuous ROI to your customers • Consult on best practices, workflows, and management business reviews • Develop multi-purpose relationships throughout customer organizations • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution • Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams • Work with Sales to understand the details of upcoming renewals • Teach customers how to use the Workiva Platform • Use customer management tools to track customer communication, issues, and metrics

🎯 Requirements

• Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience • 2 years of related experience (Customer Success, Customer Service, Account Management or Sales)

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match and comprehensive employee benefits package