Product Success Manager – GRC

🕒 October 15

🌐 Australia, Singapore – Remote

🇦🇺 Australia – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $689.3k Venture Round on 2014-10

Consulting • Healthcare • Logistics

Workiva is a comprehensive platform designed for corporate reporting, ESG, audit, and risk management. It offers integrated reporting solutions that connect data, unify processes, and empower teams to focus on value-added work. Over 6000 international companies trust Workiva for its ability to streamline workflows and provide a single source of truth for financial and non-financial data. The platform incorporates cutting-edge technology, including AI and automation, to enhance security and compliance with current and future regulatory requirements. Workiva's solutions are tailored to various sectors, including banking, insurance, and investments, and the platform supports teams in accounting, finance, audit, risk, and sustainability.

📋 Description

• Drive product adoption and growth motions for Workiva’s GRC solutions • Work directly with customers to enhance their experience and build successful reference accounts • Collaborate with internal teams to monitor satisfaction, deliver programs, and act as liaison for platform deployment • Review customer accounts and address platform needs and technical troubleshooting • Analyze customer renewal likelihood and help manage risks to mitigate churn • Interpret customer satisfaction metrics and develop improvement strategies • Define product insights and metrics that drive organizational decisions • Represent Customer Success within Product Development to ensure new features add customer value • Scale emerging solutions and improve current operating methods to increase customer satisfaction • Partner with leadership on decisions impacting the product and customer experience • Align with global teams on product success processes • Enable Customer Success teams to deliver value to customers • Enable customers and internal teams on benefits of new product releases • Travel up to 10% for customer and internal events

🎯 Requirements

• Minimum 4 years of experience in Customer Success, Product Management, or Professional Services within a software organization, preferably SaaS • Undergraduate degree or equivalent combination of relevant career experience • Experience with governance, risk, and compliance programs • Solution implementation experience preferred • Knowledge of connected data solutions and the Workiva platform of connected products/solutions • Proven track record with product enablement and measurable customer success • Highly data-driven and meticulously detailed, with commitment to driving customer engagement toward business outcomes and value realization • Excellent verbal and written communication skills, including ability to chair sessions and host webinars • Ability to operate effectively in environments of constant change • Self-motivated and action-oriented approach with strong execution skills • Strong project management skills and attention to detail • Ability to interact with business partners at all levels of the organization • Reliable internet access for remote work

🏖️ Benefits

• Up to 10% travel for customer and internal events • Reliable internet access for remote work • Equal Employment Opportunity Employer • Reasonable accommodations for applicants with disabilities • Comprehensive security and privacy training tailored to employees’ roles

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