Payroll Managed Services Representative

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧾 Payroll

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workstream

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201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Workstream is a cutting-edge text-based hiring tool specifically designed for the deskless workforce, enabling local businesses and restaurants to streamline their recruiting and hiring processes. By utilizing SMS and text messaging, Workstream reduces the time needed to engage, hire, and onboard hourly workers by half, saving companies substantial hours weekly. With a proven track record of enhancing efficiency for renowned brands such as Jamba, Chick-fil-A, and McDonald's, Workstream integrates machine learning and customized workflows into its applicant tracking software to optimize recruitment for SMBs and franchises.

📋 Description

• Respond to customer questions, investigate issues, and provide clear, helpful resolutions • Prepare regular payrolls using customer-provided data points and recurring items • Review payroll data, identify discrepancies, and follow established controls and procedures • Deliver accurate and timely Payroll services to customers • Handle sensitive payroll and employee information confidentially • Use AI-enabled tools and automated workflows to improve speed, quality, and consistency • Apply human judgment to review, validate, and escalate AI-generated recommendations or outputs • Identify recurring customer issues and manual processes that could be improved through automation • Share customer feedback and operational insights with team leaders and the Engineering, Product, and Design (EPD) team • Participate in testing, rollout, and adoption of new AI-powered tools and processes • Maintain accurate documentation and contribute to knowledge-base improvements • Meet service, quality, productivity, and customer-experience goals • Support a collaborative team environment through knowledge sharing, coaching, and continuous improvement

🎯 Requirements

• 2+ years in payroll, customer service, operations, HR technology, finance operations, or a related field • Attention to detail and commitment to accuracy • Excellent written and verbal communication skills • Ability to manage multiple priorities and meet time-sensitive deadlines • Problem-solving and critical-thinking skills • Comfort working with software, data, and digital workflows • Willingness to learn and use AI-powered tools responsibly • Ability to handle confidential information with discretion • Customer-focused mindset and demonstrated ownership of issues through resolution • Nice to have: Experience processing payroll or supporting payroll-related customer inquiries • Nice to have: Familiarity with payroll systems, HRIS platforms, timekeeping systems, or financial software • Nice to have: Payroll certification such as FPC or CPP • Nice to have: Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement • Nice to have: Experience working in a fast-paced technology or service environment

🏖️ Benefits

• Permanently Remote • Pay wired directly to your bank account • $50 Monthly Stipend • Annual Bonus • Performance-based bonuses • Flexible PTO • Enjoy company time off during some of the major US and PH Holidays • Career fast track for performers and internal mobility • Learn from a team of Stanford, MIT, Google and Harvard alumni

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