Customer Success Manager

🕒 Yesterday

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

☁️ SaaS

🚗 Transport

🤝 B2B

SaaS • Transport • B2B

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Serve as the main point of contact for your accounts, ensuring they are getting the maximum value out of the WorkWave platform while partnering with the Account Manager to gain a 360 view of the customer and assist with upsell opportunities. • Move beyond reactive support by anticipating client needs, identifying opportunities for expansion, and aligning our solutions with their business goals. • Become well versed in our solutions. You will be the internal expert for your clients, helping them to understand the features and benefits available to support their business needs. • Feed your insights back to our Product and Engineering teams. You are on the front lines; your observations about feature usage (or lack thereof) will directly influence our roadmap. Being an advocate who thinks outside the box. • Manage the nuances and complexities of our customer’s needs, their workforce and the people they provide services to. Providing our customers with data and insights to help them grow and overcome challenges.

🎯 Requirements

• 3+ years of experience in SaaS renewals, CS, Professional Services or Account Management managing or engaging at mid-market or enterprise level. • Understanding of SaaS metrics (ARR, GRR, NRR, and Churn) and how they impact company valuation. • Experience with Planhat or a similar CSP is a plus. • Bachelor’s degree required.

🏖️ Benefits

• Employees can expect a robust benefits package, including health and dental and 401k with company match • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community