Field Operations Manager – Associate

Job not on LinkedIn

🔥 12 hours ago

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WorkWhile

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

💰 $23M Series B - WorkWhile on 2025-06

HR Tech • SaaS • Artificial Intelligence

WorkWhile is an AI-powered labor and workforce-management platform that connects businesses with vetted, certified frontline workers for on-demand, temporary, and long-term assignments. The platform provides a full-stack, SaaS workforce solution—matching and scheduling talent across industries like warehousing, logistics, manufacturing, hospitality, facilities, and retail—while offering features such as background checks, certification support, next-day pay, a worker app, and machine-learning driven real-time labor management and insights. WorkWhile positions itself as a single source of truth for dynamic staffing needs, enabling businesses to scale flexibly with transparent pricing and data-driven staffing decisions.

📋 Description

• Directly oversee a portfolio of shift leads across assigned accounts • Conduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback • Coach leads on communication, conflict resolution, safety, and WorkWhile standards • Identify high-performing workers ready for lead roles and build the pipeline • Hold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required • Own day-to-day operational quality across assigned client sites • Support new site launches by visiting locations ahead of go-live, aligning on client expectations, and ensuring leads are prepared before the first shift • Build and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation • Capture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own • Serve as the primary on-the-ground point of contact for assigned client sites • Build working relationships with client site supervisors and managers, understand their expectations, and flag risk early • Participate in regular client check-ins and submit site performance summaries • Resolve site issues quickly and professionally • Submit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues • Maintain accurate records in WorkWhile's workforce management systems • Collaborate with Worker Success and Marketplace Operations to ensure worker

🎯 Requirements

• Based in New York or New Jersey with reliable access to New York Tri-state area client sites • Comfortable with data and reporting tools such as Google Sheets or workforce management platforms • Valid driver's license and ability to travel between sites regularly • Experience managing shift leads or hourly teams across multiple sites (Manager level) • Comfortable owning client relationships and handling escalations independently (Manager level) • Track record of hitting fill rate or attendance targets in a staffing or field operations environment (Manager level) • Able to identify lead performance issues early and act on them without waiting to be asked (Manager level) • Experience in a supervisory, operations, or logistics role with direct team responsibility (Associate level) • Strong communicator, comfortable working with clients, leads, and workers in the same day (Associate level) • Organized and reliable, you follow through and flag problems before they compound (Associate level)

🏖️ Benefits

• Competitive base salary + equity in a high-growth, venture-backed company • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto. • In-person company off-sites • Medical, dental & vision coverage • Unlimited PTO • 401(k) with employer match • WFH stipend to support your home office setup