Customer Success Manager – Regional Lead

November 6

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Worldly

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Enterprise • Compliance • SaaS

Worldly is a leading provider of sustainability intelligence solutions for brands and manufacturers. The company helps businesses develop and scale sustainability programs by delivering real data about their supply chain, products, and operations. Worldly's platform includes tools for tracking factory impacts, ensuring regulatory compliance, and understanding product impacts through standardized frameworks like the Higg Index. Their services support environmental and social performance assessments, ESG reporting, and supply chain transparency. Worldly's clients benefit from improved visibility into their supply chains and actionable insights to enhance their sustainability performance and comply with emerging regulations.

51 - 200 employees

🏢 Enterprise

📋 Compliance

☁️ SaaS

📋 Description

• Be responsible for the end-to-end experience of our customers in the EMEA region • Help customers understand and use the product to achieve business outcomes; you'll onboard them, equip them to gather the information they need about their supply chains, and will help them achieve their engagement goals. • Be at the forefront of our product development: Your customers’ needs will often be the driving force for Worldly’s product strategy – You’ll be a critical driver in helping us build and deliver for these customers. • Manage a portfolio of clients, actively working to ensure they are generating the maximum value from Worldly’s all tools and services. • Provide valuable strategic input to address client challenges working in close partnership with the Account Management team. • Own the implementation success of our largest customers, helping them Worldly’s offerings, and their own organizations to accomplish their goals. • Manage customer handoff from the sales team, onboard customers ensuring they start using our product confidently, follow and educate during the product adoption process and monitor their expectations and needs. • Lead, mentor, and support a team of Customer Success Associates and Coordinators in the EMEA region. This includes setting performance goals, conducting regular team meetings, and providing professional development opportunities.

🎯 Requirements

• 3-5 years of CSM experience in a SaaS organization • 3-5 years experience managing complex customer engagements. • 3-5 years Program and Project Management Experience • Have a track record of success building relationships, especially with strategic customers. • Ask the right questions to understand people’s underlying needs and can work with sales, product, and services leadership to deliver on those. • Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work • Are extremely organized — you're able to balance many moving pieces across the various customers and priorities. • Are highly customer-focused, a proactive learner and you enjoy customer success • Live a culture of teamwork, quality, growth, drive to action, and excellence • The role may include up to 10%+ travel

🏖️ Benefits

• Comprehensive benefits offerings. 100% employee premium covered by Worldly. • Growth Opportunities • Equipment Stipends • Unlimited PTO • Paid company holidays