Community Support Intern

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

👨‍🎓 Internship

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Worldpackers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

✈️ Travel

🏪 Marketplace

🌍 Social Impact

💰 Venture Round - Worldpackers on 2022-10

Travel • Marketplace • Social Impact

Worldpackers is a global platform and community that connects travelers with hosts around the world to facilitate meaningful, affordable travel experiences through skill exchange, volunteering, and curated group trips. The company emphasizes community, cultural respect, and accessible travel, and operates a remote-first team while offering products like membership benefits, curated Epic Trips, and community content such as a podcast. Founded by travelers in 2014, Worldpackers focuses on trust, safety, and collaborative connections between travelers and hosts.

📋 Description

• Provide support to hosts and travelers via HubSpot, WhatsApp, and the Worldpackers Inbox • Assist users in resolving conflicts during experiences on the platform • Respond to feedback and requests on Reclame Aqui, Trustpilot, Google Play Store, and the App Store • Identify, diagnose, and categorize support requests • Prioritize support cases according to criticality and SLA requirements • Record feedback and relevant information in the CRM • Gather community insights and report recurring issues to the team • Share data and learnings with other departments • Assist with adjustments and updates to host profiles • Report technical issues and bugs to the technology team • Work with different departments to improve the user experience • Share knowledge, learnings, and best practices with the team • Participate in feedback sessions and continuous development rituals • Continuously seek to improve knowledge of the product, support, and customer experience

🎯 Requirements

• Advanced English proficiency • Currently pursuing a university degree in Psychology, Languages, Business Administration, Tourism, International Relations, Communications, or a related field • Interest in customer support, community, and user experience • Interest in travel, cultural exchange, and the collaborative economy • Previous experience in customer support, volunteering, student projects, or communities is a plus • Strong organizational skills and attention to detail • Proactive attitude and eagerness to learn • Adaptability in dynamic environments and during rapid change • Empathy, analytical skills, and decision-making ability • Transparent communication • Ability to solve problems and help people • Autonomy and a strong sense of responsibility

🏖️ Benefits

• Autonomy and continuous learning • A multicultural and global environment • Ongoing development through feedback and development rituals • Hands-on experience and development in HubSpot, Google Sheets, Google Docs, Trello, Slack, payment systems, multichannel support, conflict management, Customer Experience, and intercultural communication