Manager, Salesforce Operations, Quality Assurance

Job not on LinkedIn

October 20

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Quench Water & Solar

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With the global demand for resolving the world water crisis and reducing greenhouses gases, Quench is seeking individuals as licensees to help improve communities’ environmental conditions by supplying safe drinking water and promoting water conservation. By joining Quench as a licensee, individuals are not only investing in themselves, but also investing in the resilience of their communities by providing clean water as a service and creating jobs.

11 - 50 employees

📋 Description

• Meet with and communicate regularly with key business stakeholders and internal IT team regarding prioritized sprint release cases • Overall ownership and responsibility for Salesforce basic administration including permissions, backup, restore, sandbox, and development and training orgs. • Translate business requirements into proposed business process improvements and system enhancements • Meet with IT release board members to review and prioritize release queue backlog and keep updated on in flight sprint work items • Acting liaison between business leaders, development team, and managed service providers • Facilitate QA scripting and perform or assign QA testing and regression testing for all sprint release cases • Support user acceptance testing with emphasis on user experience • Gather continuous feedback from end users to create the best customer experience • Support triage and definition of business support requests and delegate to appropriate resource to execute • Leverage analytics and reporting tools (e.g. CRM Analytics) to make data driven decisions • Maintain repository of business and system process workflow documentation • Coordinate activities across multiple cases and projects • Lead and contribute to projects as needed • Monitor team performance, track KPIs, and report on progress to stakeholders • Manage resource allocation across cases and projects within the program • Facilitate communication between teams, stakeholders, and executive leadership • Develop and implement change management strategies to support program initiatives

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, or other related concentration • 5+ years of related work experience as a Manager • 4+ years working within the Salesforce ecosystem. • Strong knowledge of program help desk and customer service best practices. • Able to collaborate and communicate effectively with business stakeholders / other IT team members. • Proven experience in managing customer facing teams

🏖️ Benefits

• Medical • Dental • Vision • Life insurance • Disability • 401(k) • Unlimited Paid Time Away • Parental leave • Additional voluntary benefits