Customer Success Manager, German – 18 Months Contract

Job not on LinkedIn

🕒 April 22

🇮🇪 Ireland – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wrike

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15M Series B on 2015-05

Consulting • Marketing • Logistics

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

📋 Description

• Manage a portfolio of mid-market and enterprise customers in EMEA • Understand customers’ business strategies and lead them toward desired outcomes • Build strong customer relationships and act as the Wrike advocate throughout the customer journey • Partner with customers to establish business goals, timelines, priorities, and success metrics • Execute success plans and executive business reviews (EBRs) • Create, execute, and manage engagement and communication strategies to ensure customer ROI and net MRR growth • Serve as Wrike’s work-management subject matter expert and provide customer guidance • Collaborate regularly with Sales, Professional Services, Support, Product, and other teams • Monitor the book of business, work toward targets, identify opportunities, and manage churn avoidance • Maintain the Customer Success Management platform with customer-centric actions and communication plans • Lead end-to-end Success Plan execution, connect customer objectives to measurable outcomes, and evidence value over time

🎯 Requirements

• Full fluency in English and German • 2+ years experience in Customer Success Management or a customer-facing role supporting mid-market clients • Experience working with Marketing teams, Professional Services, IT teams, and PMO teams • Ability to build and maintain strong relationships with diverse clients, including senior leadership • Knowledge and hands-on experience in project management, business process redesign, and change management • Strong interpersonal skills, patience, tact, and poise under pressure • Willingness to dive into technical product details to understand the product thoroughly • Problem-solving mentality, critical thinking, curiosity, and motivation to learn and improve • Openness to feedback and coachability • Strong team-player attitude • Self-starter attitude and strong ownership skills • Creative and innovative approach

🏖️ Benefits

• 25 calendar days of paid vacation • 26 weeks maternity leave • 4 weeks paternity leave • 2 volunteer days • Bike-to-Work Scheme • Health Insurance (Employees + Dependents) • Life Insurance • Income Protection • Pension Scheme • Flexible ways of working, including remote work, hybrid environments, and co-working spaces across many locations