Senior Customer Success Manager

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Wrike

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $15M Series B on 2015-05

SaaS • Productivity • Enterprise

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

📋 Description

• Manage a diverse and complex book of North American Commercial accounts, serving as their primary advocate and strategic partner. • Facilitate hands-on workshops and deep discovery sessions to map customer objectives to tailored, AI-powered workflows. • Meet and exceed individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early. • Partner seamlessly with Sales, Renewals, Product, and Professional Services to coordinate account strategies, resolve blockers, and run structured cross-functional account reviews. • Continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or Management Consulting (SaaS experience highly preferred) • Proven ability to run structured discovery conversations focused entirely on business outcomes • Strong ability to articulate ROI and present complex value metrics effectively to senior leadership and day-to-day administrators alike • Strong history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through renewal cycles • Comfort with leveraging AI-driven tools, CRM platforms, and work management software to analyze account health, automate administrative tasks, and optimize daily operations.

🏖️ Benefits

• 18 Company Holidays + Paid Vacation • Parental Leave: 18 Weeks Maternity / 4 Week Paternity • 2 Volunteer Days • Medical, Dental & Vision Insurance (Employees + Dependents) • Employee Assistance Program (EAP) • Life Insurance Plan