Client Success Manager

🕒 May 9

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WRS Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

More than just a cloud-based EHR & Practice Management software.

📋 Description

• Act as a liaison between the customers and development team. • Work closely with clients to understand their feedback and business needs, provide expert guidance, and deliver exceptional service throughout their journey with us. • Act as a trusted advisor and advocate for our clients, ensuring they fully leverage our products/services to deliver value through the effective use of the SaaS product or service. • Initiate and conduct NPS surveys on a regular basis to collect feedback from customers. • After collecting NPS responses, analyze the data to understand the overall customer sentiment and identify trends or patterns in the feedback. • Follow up with customers who provide low NPS scores (detractors) to understand the reasons behind their responses. • Reach out to customers who provide high NPS scores (promoters) to thank them for their positive feedback and potentially leverage their positive experiences as testimonials or case studies. • Based on client feedback, collaborate with cross-functional teams (e.g., product, account management, development) to develop action plans and make improvements to enhance the customer experience and address any pain points. • Track the impact of the implemented improvements on customer satisfaction over time. • Continuously monitor the NPS scores and other customer feedback metrics to ensure ongoing customer success.

🎯 Requirements

• Bachelor's degree in business, marketing, or a related field (or equivalent practical experience). • Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, Call Center Management or Client Relationship Manager. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. • Strong problem-solving skills and a proactive approach to finding solutions. • Ability to analyze data and derive actionable insights to drive customer success. • Demonstrated ability to manage multiple customer accounts and prioritize tasks effectively. • Strong business acumen and understanding of how to drive customer value and ROI. • A positive attitude, adaptability, and a willingness to learn and grow.

🏖️ Benefits

• Make a positive impact on patient care by providing the best available medical practice solutions to our physician and medical practice clients • Become part of a team-oriented environment. • Work during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)