Billing/Scheduling Associate I – Psychiatry

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WashU IT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Obtain insurance information • Complete referral forms • Counsel patients on financial assistance over the phone or by email • Schedule and coordinate patient appointments over the phone or by email • Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests • Review schedule for new patients, updating when necessary • Cover patient incoming clinic calls as needed • Perform daily edits and changes to provider scheduling templates • Address in-basket messages, appointments in work queues, and worklists in Epic • Work with Relatient patient reminder system results and contact patients or make scheduling changes • Maintain Handholder matrix • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience • Experience in a medical office setting is essential to this position • Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year) • Epic Applications • Financial Information • HIPAA Compliance • Insurance • Interpersonal Communication • Microsoft Office • Organizing • Patient Communications • Physician Communications • Prioritization • Scheduling

🏖️ Benefits

• Up to 22 days of vacation • 10 recognized holidays • Sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution (403(b)) Retirement Savings Plan starting at 7% • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians • 4 weeks of caregiver leave to bond with your new child • Family care resources