Senior Manager, Investigations Operations

Job not on LinkedIn

🔥 2 minutes ago

🌐 Costa Rica, Senegal, +5 more countries – Remote

🇨🇷 Costa Rica – Remote 🇸🇳 Senegal – Remote 🇨🇱 Chile – Remote 🇬🇧 United Kingdom – Remote 🇨🇴 Colombia – Remote 🇩🇴 Dominican Republic – Remote 🇬🇭 Ghana – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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World Vision

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1950

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

World Vision is a global humanitarian organization dedicated to improving the lives of children, families, and communities. It focuses on sustainable development, disaster relief, and advocacy, working with local partners to address the root causes of poverty and injustice. Through various programs, World Vision aims to uplift vulnerable populations and promote social change in collaboration with communities around the world.

📋 Description

• Provide leadership and guidance to multiple functions and teams conducting investigations across the Partnership • Lead improvements and alignment of systems used by Integrated Investigations, Regional Investigative Specialists, Fleet, Cybersecurity, VisionFund International, and other World Vision functions • Develop efficiencies across investigation operations to ensure high-quality, consistent investigations that protect World Vision’s reputation and ministry • Develop and execute training and capacity-building strategy for full- and part-time investigators across the Partnership • Serve as a matrix manager to 7 Regional Investigative Specialists, providing leadership, problem-solving guidance, and coaching • Develop and maintain streamlined, consistent investigation tools and protocols for World Vision investigators • Serve as senior point of contact for escalations and requests related to investigative operations, quality, and capacity • Provide matrix leadership for Regional Investigative Specialists managing Regional Oversight Committees and investigator capacity • Ensure investigators and complaint-handling personnel are trained and follow operational guidelines • Resolve investigative operational concerns from senior leaders and stakeholders • Monitor and improve intake and triage phases of new investigations • Lead and perform high-level and complex investigations as requested by the Director • Manage WITP and Knowledge Check enrollment requests across English, Spanish, and French • Lead and support monthly Investigations Operations and RIS meetings • Ensure the Investigations Dashboard is updated and accurate • Coordinate the Investigations Management SharePoint site • Develop investigator capacity-building programs with senior leadership and key functional areas • Develop advanced and specialized investigator training programs with subject-matter experts • Operate a centralized registry of trained investigators • Maintain stakeholder relationships and represent World Vision to donors, regulators, and professional associations as needed • Monitor trends and activities in global compliance, workplace, safeguarding, fraud, and corruption investigations • Align investigative approaches across Cybersecurity, Fleet Management, SSR, VFI, P&C, Legal, and other functions • Provide oversight and guidance to Regional Oversight Committees • Ensure information-sharing, triage, and investigations oversight processes function smoothly

🎯 Requirements

• Please submit your CV in English • Bachelor’s degree and/or related higher education • Formal professional training and/or internationally recognized certification as an investigator in fraud and/or workplace behavior • 8-10 years’ experience leading and/or providing oversight to internal workplace investigations in a large international organisation (NGO) • Strong analytical, written, and verbal skills • Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context • Experience developing and training investigators • Experience translating complex technical concepts and simplifying information for mass consumption and usage by a broad international audience • Proven ability to translate data into information and analysis that communicates an easily understood concept or message • Experience engaging and working with a wide range of senior leadership-level stakeholders • Strong investigative skills, including the ability to act as a lead investigator if needed • Ability to think strategically and evaluate complex and disparate processes across the Partnership to identify and implement efficiencies and simplification projects aligned with external best practices • Fluency/high level of professional and technical spoken and written English • Ability and willingness to travel nationally and/or internationally up to 15% of the time • Local Applicants Only

🏖️ Benefits

• Remote/homeworking role • Travel nationally and/or internationally up to 15% of the time • Regular attendance with team and office devotions, chapel and prayer gatherings in line with policies • Christian humanitarian organization environment focused on serving vulnerable children