Xometry Europe
501 - 1000 employees
Founded 2013
Manufacturing • Engineering • Technology
Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.
Production Manager
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🔥 0 minutes ago
🗣️🇩🇪 German Required
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Xometry Europe
501 - 1000 employees
Founded 2013
Manufacturing • Engineering • Technology
Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.
📋 Description
• Handle incoming customer calls, emails, and messages promptly and professionally. • Solve customer issues directly or escalate to the relevant internal teams when necessary. • Maintain accurate documentation in internal CRM and support systems. • Track customer requests, follow up on pending issues, and ensure timely resolution. • Collaborate with internal teams to support process improvements and problem-solving. • Contribute to the continuous enhancement of customer service quality. • Achieve results and meet service-level expectations despite challenges.
🎯 Requirements
• Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German. • At least 1 year of relevant experience in customer service, call center, or client-facing roles. • Experience working with international clients, preferably UK customers, is a plus. • Problem-solving skills and ability to handle unexpected situations. • Willingness to work in a fast-growing business environment. • Comfortable with digital tools and internal systems for managing customer interactions. • Has a comfortable workplace with stable internet access and the ability to participate in conference calls (position is 100% home office).
🏖️ Benefits
• Fixed monthly rate depending on career level. • Annual bonus. • Paid overtime possible if needed. • Corporate laptop provided. • Free corporate language courses (English). • Service Agreement.
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