Field Service Technician

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🕒 June 16

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XOS (X-Ray Optical Systems)

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51 - 200 employees

XOS is a leading manufacturer of application-specific X-ray analyzers, offering elemental analysis solutions that improve customer efficiency and public safety.

📋 Description

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products. • Collaborate with internal teams such as design, engineering, software, and external partners. • Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming. • Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters. • Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred. • Provide professional customer facing support through face-to-face interactions and through phone and email communications. • Complete timely and accurate case notes, repair orders, and initiate new cases as required. • Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions. • Complete training objectives and certifications as assigned by management. • Perform additional duties as assigned.

🎯 Requirements

• Proven proficiency with high and low voltage electrical systems. • Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience. • ASE Certifications are a plus. • CDL class A or B preferred. • Proficiency in Google Suite applications. • Ability to read and interpret electrical schematics. • A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role. • Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments. • Must be legally eligible for international travel and admissible to Canada for business purposes, and able to obtain and maintain all required travel documentation. • Must be available to travel as business needs require (typically 60-80% of the time including overnight stays), including weekends, holidays, and outside standard business hours. Travel includes frequent cross-border assignments to Canada.

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs. • HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses. • PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays! • Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December. • Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents. • Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment. • Pet Insurance - Coverage for your furry friends to keep them healthy and happy! • Additional opportunities to learn, grow, and advance in your career, just to name a few!