Operations Engineer

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Xsolla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🎮 Gaming

🛍️ eCommerce

☁️ SaaS

Gaming • eCommerce • SaaS

Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.

📋 Description

• Serve as the primary dashboard monitor during your shift • Triage and investigate production incidents • Own lower-severity incidents end-to-end from detection through resolution • Support the TSO Lead during major incidents • Draft incident communications under TSO Lead direction • Analyze incident trends, recurring issues, and production bugs • Compile incident timelines and draft initial PIR documents • Build and maintain operational automation • Conduct structured shift handoffs • Cover for the TSO Lead during vacations, absences, or emergencies • Publish health reports of critical apps periodically

🎯 Requirements

• Previous experience working at a gaming company is required • 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment • Strong troubleshooting and investigation skills • Hands-on experience with Datadog or equivalent observability platform • Proficiency in at least one scripting language: Python, Go, or Bash • Clear written and verbal communication skills in English • Working knowledge of Kubernetes and cloud infrastructure (GCP preferred) • Understanding of SLOs, error budgets, and burn-rate alerting • Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence • Experience with or strong interest in AI/ML-assisted operations.

🏖️ Benefits

• unlimited Flexible Time Off • Gym membership • monthly train ticket • personalized career roadmap for each employee • professional development through training and educational opportunities